Support | Papa

Tell us who you are, and we’ll point you the right way.

A health plan, employer, or potential partner?
Talk to Sales.

A Papa Pal, or thinking about becoming one?
Find everything you need in Papa Pal Support below.

Covered by a health plan or employer?
Check your eligibility online or call us, then head to Member Support below to get started.

Not sure if you’re covered — or not covered at all?
Ask your health plan or employer if Papa is included as a benefit. If it’s not, you can purchase Papa directly at get.papa.com, now available in select locations with more coming soon.

Already a Papa member?
Log in below to book, change, or manage a visit — no password needed.

Papa Pal support

Have a question related to being or becoming a Papa Pal? Answers to Frequently Asked Questions (FAQs) can be found at the bottom of our be a papa pal page.

Want to be a Papa Pal?

Ready for a rewarding role where you can earn what you want, on your schedule? Get started today.

Be a Papa Pal

Are you a Papa Pal that needs help?

We’ve got your back. Click below to find answers to common issues and access support via chat.

Get In Touch

Have questions about the Papa Pal app?

For technical questions and issues with our app or website, please access live chat here.

Tech Support

Member support

Have a member inquiry? Answers to many FAQs can be found at the bottom of our member support page. For more specifics, contact your health plan administrator or employer.

Need help getting started?

If you think you may have access to Papa through your health plan, click here to check your eligibility and enroll. Members with access through an employer-provided benefit can click here register online. Not eligible through a plan or employer? You may be able to access Papa by purchasing services directly at get.papa.com.

Want to schedule a visit with a Papa Pal or review an upcoming visit?

Once enrolled, members can log in to the online member portal below to schedule, change, or review visits anytime—no password required. If you access Papa through your employer, you can schedule visits online after completing registration.

Interested in Papa services for a loved one?

Papa is now available directly to consumers in select locations, in addition to being offered through dozens of health plans and employers across the country as a covered benefit. Check eligibility for a covered benefit by following the steps below or explore your direct-pay options at get.papa.com.

Looking to support patients or clients?

Are you a care provider or social worker looking to learn more about Papa for your patients or clients? Papa works with a number of Medicare Advantage, Medicaid, and commercial health plans.

Give our support team a ring to learn more. We’re here to help.

1-800-348-7951

Individuals who are ineligible for Papa through a covered health plan or employer-provided benefit may be able to purchase Papa services directly at get.papa.com.